In this article, we bring together the 10 most frequently asked questions about seeking support for yourself or a family member.
If you are considering this solution, continue reading — you will find clear and practical answers that will help you make the best decision.
How can I trust the quality of Hands Care services?
We select experienced and trustworthy caregivers through a rigorous process with in-person interviews, criminal record verification and references. Each service is accompanied by a technical team that makes regular visits and maintains close contact with the client and family. We privilege a personalized relationship, with a focus on safety, comfort and well-being that we care for.
Is home support an alternative to nursing homes?
Yes. Many people prefer to continue living in their own home, and we become so possible. The home support allows you to maintain the routines, the comfort of the home and close proximity to the family, without opening up the security and two essential cares. We create personalized care plans, adapted to the reality of each client.
Can you hire your services only in specific situations?
Yes. Our service is flexible. You can hire home support both on a continuous basis (ex: 24h/day), and occasionally — for example, after a surgery, during a family absence, or to replace a regular caregiver on holidays. We respond to unforeseen situations with speed and professionalism.
Do you provide support to people with dementia or severe dependencies?
Yes. We are equipped with specific training to deal with complex cases, such as advanced dementia, bedridden patients, algal patients, ostomized patients, or people requiring tube feeding. This care is accompanied and validated by nursing professionals, guaranteeing quality and safety.
Is my family member unable to adapt to the assigned caregiver?
The relationship of trust between caregiver and client is essential. Therefore, we carefully select professionals based on their technical and human competencies. However, if the adaptation does not happen immediately, we are committed to making a quick and sensitive replacement, always respecting the customer’s preferences.
How is the accompaniment and supervision of the services performed?
Each client is accompanied by a dedicated coordinator, who is present from the initial evaluation to the execution of the service. We make regular home visits, contact with the family and record daily tasks performed. Our technical team is always available to adjust the care plan whenever necessary.
What can benefit your services? Do you only support seniors?
No. Hands Care provides support to any adult with a loss of autonomy, whether temporary or permanent. We support people recovering from surgery, chronic patients, pregnant women, rest and other profiles. This is not an exclusion criterion — the focus is on the need for support.
Will I always have the same caregiver?
Whenever possible, yes. We provide state-of-the-art equipment to guarantee continuity, confidence and comfort to the client. In cases of absence (vacation or illness), we ensure replacements are made by professionals with the appropriate skills and who are properly informed about the case.
How much does the service cost? Are there any support or co-participations?
After a free assessment visit, we provide a detailed quote based on your identified needs. Depending on the client’s situation, it may be possible to access support from Social Security (such as the Dependency Supplement), health subsystems (such as ADSE), or private insurance. We also help guide you through the registration process.
How can I get started? Is there a cost for the initial visit?
No. The technical evaluation visit is completely free and without obligation. Just contact us and we will schedule the best date to discuss your needs. We assess the context, present solutions, and the client is free to make decisions.
From there, we take care of everything for you.
Conclusion
Home care is much more than a service — it’s a way of caring with closeness, dignity, and respect. At Hands Care, we combine professionalism and humanity to ensure the best possible care, in the comfort of your home.
If you still have questions or want to schedule your free visit, contact us. We are here to help.
